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Terms of Service

 

1. Introduction and Scope of Application

This Service Policy governs the use of the Halonivra (hereinafter referred to as "we" or "us") online store and the purchase of any products, including but not limited to massage chairs, children's play equipment, inflatable mattresses, and ride-on trailers. This policy is designed to comply with the laws and regulations of Australia, including the Australian Consumer Law, and is guided by the principles of the General Data Protection Regulation (GDPR). By accessing our website and placing an order, you agree to be bound by the terms and conditions outlined in this policy. This policy applies to all transactions made through our online store.

2. User Accounts and Website Liability

To make a purchase, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We strive to ensure the accuracy and reliability of the information on our website, but we do not guarantee that the content will be error-free or uninterrupted. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, the website. Our liability is limited to the maximum extent permitted by law.

3. Products, Inventory, and Pricing

We reserve the right to inform customers about our products, available inventory, and pricing. All product descriptions, images, and prices are subject to change at any time without notice. We make every effort to display our products and their colors as accurately as possible, but we cannot guarantee that your computer monitor's display of any color will be accurate. In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price.

4. Orders and Payment

All orders are subject to acceptance and availability. By placing an order, you represent that you are legally capable of entering into a binding contract. Once you place an order, you will receive an email acknowledging the details of your order. This email does not constitute acceptance of your order, but a confirmation that we have received it.

We accept payment via Visa and MasterCard. Payment will be debited from your account upon placement of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

5. Shipping Policy

  • Delivery Area: We only support delivery within Australia. We do not currently ship to any other countries.

  • Shipping Costs: We offer free delivery for orders of AUD $50.00 or more. For orders less than AUD $50.00, a flat shipping fee of AUD $5.99 will be charged.

  • Processing Time: Orders are typically processed within 1 to 3 business days.

  • Shipping Time: Delivery times usually range between 5 to 8 business days after processing.

  • Shipping Methods: Our primary shipping carriers include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Information: For further details regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy page.

6. Order Cancellation

  • Cancellation Conditions: Orders that have not yet been shipped can be cancelled within 48 hours of being placed. Orders that were placed more than 48 hours ago or have already been shipped cannot be cancelled. In such cases, you may wait for the delivery and then contact us to initiate a return for a refund.

  • Refunds: Refunds for cancelled orders will be issued to the original payment method used for the purchase.

  • Refund Processing Time: Once the conditions for a return and refund are met, the refund will be credited back to the bank card (Visa, MasterCard) account used for the payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If the refund is not received within this timeframe, please contact us for assistance.

  • More Information: For more detailed information on the order cancellation process, please refer to our Cancellation Policy page.

7. Returns, Exchanges, and Refunds

  • Conditions for Exchange: Exchanges are available for products within 14 days of receipt, subject to certain conditions such as the product being in its original, unused condition.

  • User Actions (Application Steps): To initiate a return or exchange, please contact our customer service team with your order details and the reason for the request.

  • Return and Exchange Process: Our team will guide you through the necessary steps for returning the product.

  • Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard) and credited to the same payment method used for the purchase.

  • Refund Processing Time: After the return is confirmed, the refund will be credited to the bank card (Visa, MasterCard) account used for the payment. We anticipate that the refund will be processed within 1-5 business days, depending on the processing times of the respective banking institutions. If you do not receive your refund within this period, please contact us.

  • More Information: For comprehensive details on our return, exchange, and refund procedures, please see our Returns & Refunds Policy page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Please refer to our Privacy Policy Page for details on how we collect, use, and store your data.

9. Disputes and Applicable Law

Any disputes arising from your use of our website or the purchase of our products will be governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Halonivra or its content suppliers and is protected by international copyright laws. Unauthorized use of any content on this site is strictly prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our products or services. Our liability will not exceed the purchase price of the product you have purchased. Nothing in these terms is intended to exclude, restrict or modify any rights that you have under the Australian Consumer Law which cannot be excluded, restricted or modified.

12. Modification of Service Terms

We reserve the right to amend these service terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes will constitute your acceptance of such changes.

13. Product Safety

We are committed to ensuring that all products offered for sale, especially children's play equipment and ride-on trailers, comply with all applicable Australian safety standards. It is your responsibility to ensure that products are used in accordance with the manufacturer's instructions and safety warnings.

14. User-Generated Content

Should you post any reviews, comments, or other content on our website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and publish such content in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post.

15. Contact Information

For any inquiries or assistance, please contact us:

Address: 15227 MAIN ST E APT 204, SUMNER, WA 98390-2846, United States
Phone: +1 (414) 324-2764
Email: client@halonivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)