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Return, Exchange and Refund Policy

 

Return and Exchange Period
You may request a return or exchange within 14 days from the date you receive your order.

Conditions for Return and Exchange
To be eligible for a return or exchange, your item must meet one or more of the following conditions:

  • The product has cosmetic issues (e.g., scratches, dents).

  • The product has quality issues or is defective.

  • The product has a strong odor, significant color discrepancy, or other similar issues.

  • The product received is not the product that was ordered.

  • You have had a change of mind.

All returned items must be in their original condition, unused, with all original tags and packaging intact.

Return Process

  • To initiate a return, please contact us by email at client@halonivra.com or by phone at +1 (414) 324-2764. You will need to provide your order number, proof of purchase, the reason for the return, and any relevant videos or photos.

  • Our customer service team will process your request promptly. If your application is approved, we will notify you and provide a return address.

  • You will need to send the product back to the designated return address and wait for us to receive it.

  • Upon receipt, we will inspect the product to confirm it matches the issue described in your request. If the inspection is successful, we will process your refund immediately. For more information about refunds, please refer to our Refund Policy.

Exchange Process

  • To initiate an exchange, please contact us by email at client@halonivra.com or by phone at +1 (414) 324-2764. Please provide your order number, proof of purchase, the reason for the exchange, and any relevant videos or photos.

  • Our customer service team will process your request promptly. If your application is approved, we will notify you and provide a return address for the original item.

  • You will need to send the product back to the designated return address and wait for us to receive it.

  • Upon receipt, we will inspect the product to confirm it matches the issue described in your request. If the inspection is successful, we will arrange for the new item to be dispatched within 1-3 business days. The estimated delivery time for the new product is 5-8 business days. For more information about shipping times, please refer to our Shipping Policy.

Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard).

  • Processing Time: We expect the refund to be credited to your account within 1-5 business days, depending on the processing speed of your bank. If you have not received your refund after this period, please contact us for assistance.

Fee Regulations

  • We will bear the shipping costs for returns due to cosmetic issues, quality problems, strong odors, significant color discrepancies, or incorrect items being sent.

  • You will be responsible for the shipping costs for returns due to a change of mind.

Return Label
A return label is included in every package for your convenience.

Condition of Returned Goods
To ensure a successful return, please make certain that the product is returned in its original, saleable condition, including all packaging, accessories, and manuals. We reserve the right to refuse a return or to deduct a restocking fee if the product is not returned in an acceptable condition.

Policy Amendments
We reserve the right to amend this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically.

Liability Statement
Our liability for any product is limited to the purchase price of that product. We are not liable for any indirect, special, incidental, or consequential damages. This policy does not exclude or limit any of your statutory rights as a consumer under Australian Consumer Law.

Contact Us
For any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us.

Address: 15227 MAIN ST E APT 204, SUMNER, WA 98390-2846, United States
Phone: +1 (414) 324-2764
Email: client@halonivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)