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Shopping Guide

 

Welcome to Halonivra (hereinafter referred to as "I" or "we"). To ensure a smooth experience while purchasing massage chairs, children's play equipment, inflatable mattresses, and bike trailers from our online store, please review the following guide.

Preparation and Selection
Before placing an order, please carefully review the detailed specifications of the products.

  • Massage Chairs: Please ensure you have measured the space in your home to accommodate the dimensions of the chair, including the necessary clearance for reclining functions.

  • Children's Play Equipment & Bike Trailers: Please check the weight limits and usage guidelines to ensure the items meet your specific requirements and safety expectations.

  • Inflatable Mattresses: Review the size and material specifications to suit your intended indoor or outdoor use.
    All our items are sold exclusively online. Please ensure the product descriptions match your needs before proceeding.

Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart.

  • Review the quantity and specific models of the items in your cart.

  • Ensure that your shipping address, contact email, and phone number are accurate. We will use this information for order processing and delivery updates.

  • The total amount displayed at checkout is the final price. By proceeding, you confirm the details of the order are correct.

Payment Methods and Completion
We offer secure payment options to finalize your purchase.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Security: Your payment information is encrypted to ensure transaction security. We do not store your full credit card details.

  • Please complete the payment verification process as prompted by your bank to avoid delays.

Shipping and Delivery

  • We will process your order promptly upon receipt of payment.

  • Please ensure the delivery address is capable of receiving large items, particularly for massage chairs and play equipment.

  • We will provide tracking information via email once your order has been dispatched.

Returns and Exchanges

  • If you receive a product that is damaged or does not match your order, please contact us immediately.

  • Items must be returned in their original condition. Please refer to our detailed Return Policy page for specific timelines and procedures regarding returns.

Privacy and Data Protection

  • We respect your privacy. The personal information you provide (such as name, address, and payment details) is used solely for processing your order and improving our service.

  • We do not share your personal data with unauthorized entities.

Contact Us
If you have questions regarding your order, shipping, or product details, please reach out to us using the information below:

Address: 15227 MAIN ST E APT 204, SUMNER, WA 98390-2846, United States
Phone: +1 (414) 324-2764
Email: client@halonivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)