Payment Methods
Welcome to the online store of Halonivra (hereinafter referred to as "I" or "we"). We are dedicated to providing a secure and seamless payment experience for our customers purchasing massage chairs, children's play equipment, inflatable mattresses, and bike trailers. Below outlines our payment procedures and policies.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. We aim to make the checkout process straightforward for all users.
Process Initiation
Once you have selected your desired items and proceeded to checkout, you will be prompted to enter your payment details. Please ensure that the card information provided is valid and current. You simply follow the on-screen instructions to submit the payment request securely.
Payment Confirmation
Upon the successful completion of the transaction, an authorization hold may be placed on your account. Once the payment is fully captured and confirmed by our system, you will receive an order confirmation via email. This email serves as a receipt and acknowledgement that the order has been successfully placed.
Security and Data Protection
We take the security of your financial information very seriously and employ robust measures to protect your data.
Credit Card Security
We utilize industry-standard encryption protocols (SSL) to ensure that your credit card information is transmitted securely. Your full card details are not stored on our servers after the transaction is processed, ensuring maximum security against unauthorized access.
Our Privacy Policy
We are committed to protecting your personal information. The payment data you provide is used strictly for the purpose of processing your order. We do not share, sell, or lease your financial details to unauthorized parties. For more details on how we handle data, please refer to our privacy policy page.
Dispute Resolution
We strive to handle all transactions transparently and fairly.
Resolution Services
If you recognize a transaction on your bank statement that you do not recall or if there is an issue with the payment amount, please contact us immediately. We are dedicated to resolving any billing discrepancies or payment errors directly and efficiently.
Additional Help
If we are unable to resolve a billing issue to your satisfaction, you retain the right to contact your card-issuing bank for further assistance regarding chargebacks or dispute filings. However, we encourage you to contact us first so we can rectify the situation swiftly.
Communication and Support
We believe in keeping you informed throughout the payment process.
Updates
If there are any issues with processing your payment (such as a declined card or verification failure), we will notify you immediately via the email address provided during checkout. We will provide instructions on how to correct the issue or provide an alternative payment method.
Transaction Currency
All transactions processed on our online store are conducted in Australian Dollars (AUD). If your credit card is issued in a different currency, your bank may apply a conversion rate or fee. We recommend checking with your bank regarding their specific rates.
Accuracy of Billing Information
To prevent delays in processing your order, please ensure that the billing address entered during checkout matches the address on file with your credit card issuer. Discrepancies in billing information may result in the transaction being flagged for security review or declined.
Contact Information
If you have any questions regarding these payment terms, please contact us:
Address: 15227 MAIN ST E APT 204, SUMNER, WA 98390-2846, United States
Phone: +1 (414) 324-2764
Email: client@halonivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)