Order Cancellation

 

This policy outlines the terms and conditions for cancelling an order with Halonivra (hereinafter referred to as "we" or "us"). We are committed to providing a transparent and fair process for all our customers.

Order Cancellation Conditions

• Within 48 Hours of Order Placement: You may cancel your order for a full refund if the request is made within 48 hours of placing the order, provided it has not yet been dispatched.

• After 48 Hours or Post-Dispatch: Orders cannot be cancelled after 48 hours from the time of placement or once they have been dispatched. If you wish to return the furniture after it has been shipped, you may wait for the delivery to be completed and then contact us to initiate a return and refund. For more details on this process, please refer to our Returns and Refunds Policy. 

Order Cancellation Process

• To request a cancellation, please contact our customer service team via email at client@halonivra.com or by telephone at +1 (414) 324-2764. You will need to provide your order number and proof of purchase to help us locate your order promptly.

• Our customer service team will process your cancellation request immediately. Once the cancellation is approved, we will notify you of the outcome and arrange for your refund to be processed.

Refund Information

Once your cancellation is confirmed, the refund will be credited back to the original bank card (Visa, MasterCard) used for the payment.

• Processing Time: We anticipate the refund will appear in your account within 1-5 business days, depending on the processing speeds of different banking institutions.

• Delayed Refunds: If you have not received your refund after 5 business days, please contact us so we can investigate the matter for you.

Policy Amendments

We reserve the right to amend this Order Cancellation Policy at any time. Any changes will be effective immediately upon posting of the revised policy on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

Information Handling

The personal information you provide for the purpose of a cancellation request, such as your name, order number, and contact details, will be handled in accordance with our Privacy Policy. We collect and use this information solely to process your request and manage your refund.

Contact Us

For any questions regarding your order or this policy, please do not hesitate to get in touch with our customer service team.

Address: 15227 MAIN ST E APT 204, SUMNER, WA 98390-2846, United States
Phone: +1 (414) 324-2764
Email: client@halonivra.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)